DEPARTMENT OF TOURIST SERVICES (DTS)

Department of Tourist Services (DTS)

The Department of Tourist Services (DTS) is the regulator for tourist services related to Islamabad and Gilgit Baltistan. Its main function is to regulate the Hotel and Travel Trades which includes Hotels, Restaurants, Travel Agents, Tour Operators, and Tourist Guides. The Department is implementing the following three Acts and the Rules framed thereunder:

The Pakistan Hotels & Restaurants Act, 1976 and Rules, 1977
Travel Agencies Act, 1976 & Rules 1977
Tourist Guides Act, 1976 and Rules, 1996

It registers and grants licenses to hotels, restaurants, travel agencies, and tourist guides through these acts.

VISION

A valued and trusted lead regulator in the hospitality and travel trade

MISSION

To develop and promote a conducive regulatory environment in the travel and hospitality sector

OBJECTIVE

To make Islamabad a model hospitality city

FUNCTIONS OF DTS

Registration and licensing of hotels, restaurants, travel agencies, and tourist guides
Classification of hotels
Fixation of fair rates for hotels and restaurants
Approval of service charges for travel agencies
Regulate standard of services provided at hotels and restaurants, in accordance with relevant laws
Check and ensure the function of Travel agencies in accordance with relevant laws
Coordination with Hotels and Restaurants Advisory Committee and Travel Agencies Regulatory Committee for effective implementation of Hotels and Restaurants Act, Travel Agencies Act & Tourist Guides Act.
Annual Renewal of Licenses of Hotels, Restaurants, travels Agencies & Tourist Guide.
Perform judicial functions under Travel Agencies Act and Hotels and Restaurants Act.
Tourist / Customers complaints resolution

DTS SERVICES

LICENSING

FEE SCHEDULE

CONACT NUMBERS DTS ISLAMABAD

Name of Officer	Designation	Office #	Email Address
Mr.Imran Ali Khawaja	Controller	051-9203772	controller@dts.gov.pk
Vacant	Deputy Controller	051-9217932	d.controller@dts.gov.pk
Admin & Accounts Officer	051-9204575	aao@dts.gov.pk
Vacant	Assistant Controller	051-9207427	a.controller@dts.gov.pk
Mr. Muhammad Nadir Mehmood	Superintendent (Admin)	051-9204575	lo@dts.gov.pk

CONTACT DTS ISB - GB

OFFICIAL WEBSITE

To Know More About DTS for Islamabad & GB Please Visit Its Official Website

www.dts.gov.pk